More Than Online Training.


Firefly Services

At Firefly, we’re committed to providing a one-stop resource for our clients’ IT training needs, whether they are a multinational corporation that needs to get hundreds of IT professionals up to speed on new server stack technology or a vendor of data center equipment that needs to develop a training program to disseminate to purchasers.
We provide a comprehensive suite of services to ensure we can facilitate a diverse range of job and role-specific training for all types of environments. This includes everything from live training and hands-on labs to sales enablement and customized training programs tailored to the unique needs of vendors and resellers of new hardware and software platforms.
  • Live On-Site Training
  • Sales Enablement
  • Test Drive
  • Mentored Services
  • Content Development

Live On-Site Training

Firefly’s team of IT experts and instructors work closely with manufacturers, vendors and end-users to develop and deploy live training programs that are customized to provide the skills our clients’ employees need to rapidly adopt new technologies. We leverage our sophisticated Chandler-based data center to deliver low-latency live IT training worldwide.

Sales Enablement

Our Sales Enablement practice focuses on tying technology to business outcomes, enabling sales teams to sell on value, not price.
Firefly’s Sales Enablement training is designed with one simple goal in mind: To give sales professionals tools that help close deals. We do this by following a structured approach:
  • Engage
  • Educate
  • Build confidence 
  • Create actionable next steps
During 2016, Firefly trained over 6,000 sales professionals on a diverse portfolio of technologies from leading vendors such as: Cisco, Citrix and Aryaka

Test Drive

A Firefly Test Drive™ provides a unique combination of structured education and hands-on experience that allows prospective customers to explore a new technology.  Customers will understand how the technology works, how it could solve technology challenges and address business requirements, and how it would be implemented in their own environment.

Mentored Services

When a new technology or product is introduced, the level of technical skills to implement and support are typically scarce. Firefly invented Mentored Services specifically to address this critical New Product Introduction (NPI) hurdle.
Blending hands-on, personalized training with real-time coaching, Firefly’s Mentored Services ensure successful implementation and a knowledgeable team to sustain and manage continued adoption:
  • Partners augment their capabilities with Firefly’s Mentored Services to accelerate expertise and capacity in new technologies while concurrently implementing a customer’s solution.
  • Customers benefit from formal education, mentoring and a successful deployment.
  • Vendors are assured that there is sufficient delivery capacity in the market from day 1
Firefly Mentored Services is a pioneering approach to professional services in which we focus on partner and customer enablement, using a unique blend of product education with hands-on experience to guide customers on the optimal design and implementation strategy.
Firefly instructors deliver industry and technical experience. During a Mentored Services engagement, Firefly applies this experience to address business requirements, technical environment, and constraints, to accelerate the technology migration, deployment or optimization.
Firefly Mentored Services is a knowledge transfer exercise. Throughout the Firefly Mentored Service, Firefly ensures the partner is able to accelerate their capabilities, and the customer is empowered to maintain the solution post-implementation and to continually optimize the technology.

Content Development

We know how tough it is to find a reliable training partner for emerging technologies. The big education supermarkets often lack expertise in emerging technologies and don’t have real-world experience to deliver solutions-oriented training. Smaller technology-focused niche players have the knowledge but can’t execute consistently or at scale.
We bridge the gap.
Like the niche players, we live on the bleeding edge. We focus on a handful of emerging, rapidly evolving and converging technologies. We practice what we preach: when our instructors aren’t in the classroom, they’re out in the real world, honing their skills through our services practice. That experience enriches every course we write and every class we deliver.
We’ve also built a professional-grade curriculum development practice that specializes in rigorously managed, methodology-driven instructional systems design and development. Each of our courses is the product of a close collaboration between the best engineers, instructional designers, technical writers, multimedia developers, and project managers in the business.
If you want to learn more about any of our services, please email us at or call us at 877-797-2799.

Website Redesign

IT Training that is Relevant to your Business and Application Environment

We have updated our website with a fresh new look!  Find everything you need from products and pricing to logging into your campus. 

(Click here)
Contact Success Services with any questions at or call us at 877-797-2799

Cisco Exam Vouchers Announcement (9/27 Deadline)

Important Changes to Cisco Certification Exam Program

On September 27th, 2019 Cisco will no longer sell vouchers for exams that will be retiring on February 23rd, 2020.  All retiring exams must be taken prior to February 23rd, 2020.

Vouchers sold for exams carried over into the new certification program will be sold with a 1-year expiration date going forward. 

On November 22nd, 2019 vouchers for the new certification exams will be available.  These pre-sale vouchers will have an expiration date of February 24th, 2021.

On February 24th, 2020, all Cisco certification exam vouchers sold will have a 1-year expiration date from the date of purchase.

Click here to see complete list of exams scheduled to be retired.

Who is Firefly Success Services?


Welcome to Firefly Success Services Blog!  Students can follow this blog to keep up to date on current Certifications, including updates, expiration’s and more! 

Firefly Success Services is available for Students of Firefly.  They can help with course selections, certification questions, online campus navigation and general support questions.  

The Firefly Success Services team is comprised of:

  • Elizabeth Sale – VP of Success Services
  • Richard Eckert – Success Services Manager
  • April Scott – Success Services Captain
  • Ryan Kuchan – Success Advisor

They can be reached via or by phone at 602-797-2700 or 877-797-2700.

They are available Monday through Friday from 6am – 3pm Arizona Standard Time.