Mentored Services

Mentored Services

When a new technology or product is introduced, the level of technical skills to implement and support are typically scarce. Firefly invented Mentored Services specifically to address this critical New Product Introduction (NPI) hurdle.

Blending hands-on, personalized training with real-time coaching, Firefly’s Mentored Services ensure successful implementation and a knowledgeable team to sustain and manage continued adoption:

  • Partners augment their capabilities with Firefly’s Mentored Services to accelerate expertise and capacity in new technologies while concurrently implementing a customer’s solution.
  • Customers benefit from formal education, mentoring and a successful deployment.
  • Vendors are assured that there is sufficient delivery capacity in the market from day 1

Firefly Mentored Services is a pioneering approach to professional services in which we focus on partner and customer enablement, using a unique blend of product education with hands-on experience to guide customers on the optimal design and implementation strategy.

Firefly instructors deliver industry and technical experience. During a Mentored Services engagement, Firefly applies this experience to address business requirements, technical environment, and constraints, to accelerate the technology migration, deployment or optimization.

Firefly Mentored Services is a knowledge transfer exercise. Throughout the Firefly Mentored Service, Firefly ensures the partner is able to accelerate their capabilities, and the customer is empowered to maintain the solution post-implementation and to continually optimize the technology.

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Testimonial

“I can say without reservations that the engagement exceeded my expectations. The Firefly engineers we worked with were both extremely professional  and knowledgeable. They were able to take the task list, break it down into smaller digestible chunks, and work with our engineers to ensure they understood not just what they were doing, but more importantly, why. This mentored type of deployment was exactly what we were looking for. It allowed our engineers to get their hands dirty with our actual customer configurations and discuss the pros/cons of various implementation options in ways that a
normal classroom setup does not allow. I cannot imagine the start/stop chaos we would have gone through over the weeks/months as we argued internally over the best approach based on simply reading various online documents/forums. We appreciate the time and effort that went into making [this engagement] possible…”

Brian Norwood
Mississippi Department of Information Technology

Call 1-877-797-2799 to Speak with a Firefly Representative