More Than Online Training. | Firefly

More Than Online Training.

September 24, 2019

Firefly Services

At Firefly, we’re committed to providing a one-stop resource for our clients’ IT training needs, whether they are a multinational corporation that needs to get hundreds of IT professionals up to speed on new server stack technology or a vendor of data center equipment that needs to develop a training program to disseminate to purchasers.
We provide a comprehensive suite of services to ensure we can facilitate a diverse range of job and role-specific training for all types of environments. This includes everything from live training and hands-on labs to sales enablement and customized training programs tailored to the unique needs of vendors and resellers of new hardware and software platforms.
  • Live On-Site Training
  • Sales Enablement
  • Test Drive
  • Mentored Services
  • Content Development

Live On-Site Training

Firefly’s team of IT experts and instructors work closely with manufacturers, vendors and end-users to develop and deploy live training programs that are customized to provide the skills our clients’ employees need to rapidly adopt new technologies. We leverage our sophisticated Chandler-based data center to deliver low-latency live IT training worldwide.

Sales Enablement

Our Sales Enablement practice focuses on tying technology to business outcomes, enabling sales teams to sell on value, not price.
Firefly’s Sales Enablement training is designed with one simple goal in mind: To give sales professionals tools that help close deals. We do this by following a structured approach:
  • Engage
  • Educate
  • Build confidence 
  • Create actionable next steps
During 2016, Firefly trained over 6,000 sales professionals on a diverse portfolio of technologies from leading vendors such as: Cisco, Citrix and Aryaka

Test Drive

A Firefly Test Drive™ provides a unique combination of structured education and hands-on experience that allows prospective customers to explore a new technology.  Customers will understand how the technology works, how it could solve technology challenges and address business requirements, and how it would be implemented in their own environment.

Mentored Services

When a new technology or product is introduced, the level of technical skills to implement and support are typically scarce. Firefly invented Mentored Services specifically to address this critical New Product Introduction (NPI) hurdle.
Blending hands-on, personalized training with real-time coaching, Firefly’s Mentored Services ensure successful implementation and a knowledgeable team to sustain and manage continued adoption:
  • Partners augment their capabilities with Firefly’s Mentored Services to accelerate expertise and capacity in new technologies while concurrently implementing a customer’s solution.
  • Customers benefit from formal education, mentoring and a successful deployment.
  • Vendors are assured that there is sufficient delivery capacity in the market from day 1
Firefly Mentored Services is a pioneering approach to professional services in which we focus on partner and customer enablement, using a unique blend of product education with hands-on experience to guide customers on the optimal design and implementation strategy.
Firefly instructors deliver industry and technical experience. During a Mentored Services engagement, Firefly applies this experience to address business requirements, technical environment, and constraints, to accelerate the technology migration, deployment or optimization.
Firefly Mentored Services is a knowledge transfer exercise. Throughout the Firefly Mentored Service, Firefly ensures the partner is able to accelerate their capabilities, and the customer is empowered to maintain the solution post-implementation and to continually optimize the technology.

Content Development

We know how tough it is to find a reliable training partner for emerging technologies. The big education supermarkets often lack expertise in emerging technologies and don’t have real-world experience to deliver solutions-oriented training. Smaller technology-focused niche players have the knowledge but can’t execute consistently or at scale.
We bridge the gap.
Like the niche players, we live on the bleeding edge. We focus on a handful of emerging, rapidly evolving and converging technologies. We practice what we preach: when our instructors aren’t in the classroom, they’re out in the real world, honing their skills through our services practice. That experience enriches every course we write and every class we deliver.
We’ve also built a professional-grade curriculum development practice that specializes in rigorously managed, methodology-driven instructional systems design and development. Each of our courses is the product of a close collaboration between the best engineers, instructional designers, technical writers, multimedia developers, and project managers in the business.
If you want to learn more about any of our services, please email us at or call us at 877-797-2799. 877-797-2799 (US/EMEA) +61-2-8339-3984 (APJC)